Essential Duties and Responsibilities

Greet patients warmly and ensure a welcoming environment.

Assist patients with check-in procedures and ensure that all required forms are completed and processed.

Manage patient inquiries in person and via phone, providing information and support as needed.

Guide patients through the clinic's processes and provide them with clear directions or assistance with scheduling appointments as well as navigating telehealth appointments and the patient portal.

Scheduling and Appointment Management**:

Schedule patient appointments, including follow-ups and referrals.

Coordinate with psychiatric staff to manage appointment times and availability.

Handle cancellations and rescheduling requests in a timely manner.

Maintain patient records with strict confidentiality in accordance with HIPAA regulations.

Perform data entry and ensure the accuracy of patient information in the clinic's database.

Manage correspondence and ensure that all emails, letters, and messages are answered or forwarded to the appropriate staff.

Ensure waiting room, front office break room and bathroom remains clean and sanitary. 

Billing 

-Oversee the processing and submitting of insurance claims, ensuring accuracy and compliance with billing regulations.

-Verify patient insurance coverage and obtain necessary authorizations for procedures.

-Communicate effectively with insurance companies to ensure proper authorization and billing procedures.

-Investigate and resolve billing discrepancies, denials, and rejections promptly.

-Collaborate with insurance providers and patients to address billing inquiries and resolve payment issues.

- Provide administrative and front desk support to ensure efficient operation of the office

- Contribute to the front office team by helping to answer phones, schedule appointments, and provide back-up to the front desk receptionist when needed

- Daily attention to resolving insurance claim issues such as requests for additional information and denials

- Perform other administrative duties as assigned

-Help Identify opportunities for improvement and implement approved changes to streamline processes.

Introduction:

We are seeking a highly organized and efficient Administrative Assistant to join our team. The Administrative Assistant will be responsible for providing administrative support to the team, including managing schedules, coordinating meetings and events, and handling a variety of tasks to ensure the smooth operation of the office. The successful candidate will have strong communication skills and be able to work efficiently in a fast-paced environment.

Job description

The Patient Service assistant is the first point of contact between the patient and clinical staff. Patients check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Southern Bridge Inc. experience.

Responsibilities:

• Greet patients and provide instructions to all visitors in a polite and professional manner.
• Analyze health insurance benefits, verify insurance eligibility, and relay relevant information regarding payment policies and billing/collection processes.
• Maintain the readiness of
• Perform clerical tasks and adhere to established policies and procedures.
• Determine and collect each patient’s financial responsibility.
• Assist the practice manager and other staff as required.
• Provide overall support for Physicians and office operations.
• Obtain and document patient history.
• Understand and enforce standard healthcare regulatory requirements.
• Collect and maintain all patient and business documents while maintaining confidentiality.
• Perform office procedures including all general administrative duties.
• Document Electronic Medical Record (EMR) all medical interventions
• Assure HIPAA and OSHA, Ethical Board of Licensed professional counselors and Marriage and Family Therapist compliance.

• Manage calendars and schedules for the team, including coordinating meetings and appointments.

  • Answer phone calls and respond to emails in a timely and professional manner.
  • Greet and assist visitors and clients.
  • Handle incoming and outgoing mail and packages.
  • File and maintain electronic and hard copy documents.
  • Assist with event planning and coordination.
  • Perform light office duties, such as ordering supplies and maintaining equipment.
  • Other duties as assigned

Qualifications:

Minimum Qualifications:

• Prefer at least one year experience in a medical office or mental healthcare setting.
• Ability to work between the hours of 9AM-6:PM.
• Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.

• Previous experience as an administrative assistant or in a similar role is preferred.

Strong communication and interpersonal skills a PLUS!

• Proficiency with computer systems and software, such as Microsoft Office and email

• Excellent organization and time management skills

• Ability to multitask and handle a high-volume workload

Perks:

• Competitive salary

• Life, dental, and vision insurance optional 

• 401(k) retirement plan (US only)

• Professional development opportunities

• Positive and supportive work environment

Southern Bridge, Inc. Counseling and Family Therapy, is seeking to hire an associate licensed or pre-licensed Professional Counselors, Marriage and Family Therapists, and Social Workers (LMSW/ LAMFT / LAPC or LCSW / LMFT / LPC). The ideal therapist is interested in working as part of a small practice, is passionate about overall health/mental wellness, and desires the flexibility we offer.

Our office is in Warner Robins, Georgia and conveniently located near Interstate 75. Clients can also be seen virtually, and the candidate may use a home office for some hours if preferred and certified.

Your primary responsibility would be to see clients (virtually or face to face) and with support from the practice, to build your caseload.

Client populations include kids, teens, adults, and/or couples based on your clinical preference. Other typical concerns for clients are anxiety, depression, relationships, LGBTQ, pre-marriage, addiction, career, stress, communication, grief, etc. The desire is to provide a private practice environment that allows you to see clients related to your passion and specialties. To apply, please send a cover letter and resume. Please include the best contact information to reach you in the email. Job Types: Full-time, Part-time, Contract.

Pay: From $30-$40 or per hour based on experience and trainings.

Job Description

Job Description